4 min read
The Problem: Approvals Waiting on Proof
Are your deployments getting stuck waiting for approvals?
Your code is ready.
Your tests are green.
But your ServiceNow change ticket is still holding up the release.
In most organizations, this isn’t a people problem or a process problem.
It’s an evidence problem.
Every release has to prove that it met the required checks — tests, scans, reviews, and approvals. But when that proof isn’t instantly available, everything slows down.
Teams scramble for screenshots of test results, approval emails, or spreadsheet checklists. It’s a slow, patchy, manual way to verify a release — one that opens the door to error and delay.
Linking ServiceNow and Kosli
ServiceNow and Kosli together remove that bottleneck.
ServiceNow handles your change workflow — routing approvals, scheduling CABs, and managing requests. Kosli provides the audit-ready evidence that shows exactly what happened in your software delivery process.
The result: faster approvals and more confident releases, without breaking any rules.
Continuous Evidence and Real-Time Status
Imagine having a live dashboard that shows the compliance status of every service in your system.
That’s what Kosli provides — a constantly updated view of what’s running, what’s compliant, and what’s not.
Each service is listed with a status indicator, like a traffic light system for releases:
🟢 Everything in order
🔴 Missing or failed checks
Clicking into a service reveals its full story:
- Which version is running in production
- When it was deployed
- Whether it passed all required tests and scans
Every build, test, and deployment event is continuously recorded and updated in Kosli. So at any given moment, you know which changes are good to go — and which need attention.
Without Kosli, this visibility usually only appears at manual checkpoints. With Kosli, you’re always audit-ready — not just when someone announces a review.
Why ServiceNow Needs Kosli
ServiceNow is excellent at managing the process of change — the approvals, routing, and scheduling.
But it doesn’t automatically check what’s actually being deployed.
It doesn’t verify if the new version passed its tests. It doesn’t confirm that the artifact in production is the same one that was approved.
Humans fill those gaps — pasting in build IDs, attaching logs, linking to CI results. It’s slow, manual, and inconsistent.
Kosli fixes that by automating the evidence.
Kosli: The Immutable Record Behind Every Change
Think of Kosli as your evidence ledger — an immutable system of record for everything that happens from commit to deploy.
It automatically records:
- Every commit that made it into a build
- Every CI/CD pipeline run
- Every test and security scan
- Every deployment to staging or production
So while ServiceNow handles who and when, Kosli tracks how and what.
Together, they give you the full picture of change management:
- Workflow and approvals in ServiceNow
- Technical proof and traceability in Kosli
Approving Changes with Confidence
Here’s what that looks like in action.
You open a change request in ServiceNow — you see who requested it, what’s being changed, and why.
But now you also see a new Evidence tab powered by Kosli.
It shows a summary of everything that happened to that change before it reached the approval stage:
- The Git commit that triggered the build
- The CI pipeline number and timestamps
- The results of all required tests, scans, and checks
Each verification is clearly marked with a green check or a red warning.
If something’s missing, it’s obvious.
If everything passes, Kosli marks it as ready for approval.
Approvers don’t need to hunt down files or trust a forwarded email — they can see the proof instantly, curated automatically by Kosli.
The result?
Approvals that take minutes, not meetings.
Always Audit-Ready
Every record is stored immutably, so even months later, when an auditor asks:
“How did you deploy version 2.3?”
You can show them exactly what happened — every test, scan, and deployment verified, timestamped, and recorded. No guesswork. No panic collecting.
Move Fast. Stay Compliant.
With ServiceNow and Kosli working together, enterprises can move quickly and safely.
ServiceNow remains your source of truth for process and approvals.
Kosli provides the continuous compliance backbone that feeds it the facts.
No more “trust me” tickets.
No more last-minute evidence hunts.
Just faster approvals and stronger compliance — with verifiable proof behind every change.
That’s ServiceNow + Kosli.
